COVID-19 Safety Protocols

The health and safety of our guests and staff is very important to us. Here is what we’re doing to keep everyone healthy:

Enhanced cleaning

  • Sanitizing kayaks and paddles between users.
  • PFDs will are cleaned with soap and fresh water between each use.
  • Regular sanitizing of frequent touchpoints.

Guest check in and on the dock 

  • All bookings must be done online in advance. This way payments are processed before your arrival.
  • Maximum 6 people per rental (exceptions for group bookings that are organized with us in advance).
  • We’re staggering rental reservation check ins to reduce the number of people on the dock at one time.
  • Lessons and tours are limited to 6 participants per group. Lesson and tour departure times will be staggered to manage the number of people on the dock at one time.
  • Access to the kayak shop will be limited. Staff will be happy to store your daypack in the lockers.
  • Changerooms are available outside the kayak shop.
  • Public restrooms are located near the ferry terminal at Snug Cove.

Personal protection

  • BC Ferries requires that masks be worn at ferry terminals and while onboard the ferry unless you are inside a vehicle.
  • Masks are required while inside the kayak shop.
  • Staff will be wearing masks while on the docks due to the small spaces and the need to work closely with guests and other staff. 
  • We ask that guests also wear masks while on the docks if physical distancing of 2 meters is not possible.
  • Hand sanitizer is available for use at the kayak shop. 

How you can help:

  • Wash or sanitize your hands prior to interacting with staff or handling equipment.
  • Wear a mask at the shop and around the docks, when 2 meters physical distance is not possible.
  • Stay home if you are feeling unwell or are experiencing any COVID-19 symptoms.