Cancellation Policy

Bowen Island Sea Kayaking Cancellation Policy

Updated as of May 14, 2025

Rentals: 24 hours’ notice is required to cancel or reschedule an hourly reservation and receive a full refund. Any cancellation with less than 24 hours’ notice will be refunded 50% of the reservation rate. Any changes with less than 24 hours' notice will be made subject to availability.

Overnight Rentals: reservations require at least 48 hours’ notice for cancellation and full refund. Any cancellation with less than 48 hours’ notice will be refunded 50% of the total reservation rate. Any changes to your reservation date with less than 48 hours’ notice will be made subject to availability.

Tours and Lessons: At least 5 days’ notice is required to cancel tours or lessons and receive a full refund. Any cancellation with less than 5 days’ notice will be refunded 50% of the reservation rate. Tours and lessons may be rescheduled with 48 hours’ notice. No refund will be given for same day cancellations.  

Multi-Day Tours: A 50% deposit is required at time of booking to reserve your dates. Full payment is due 30 days prior to departure. In case of cancellation: If 30 days or more before the departure date, a full refund will be given. 15-29 days before the departure date, a 50% refund will be given. Less than 15 days before the departure date, no refund will be given.

Summer Camps and Youth Skills: At least 14 days’ notice is required before the first day of camp to cancel and receive a full refund. Cancellations between 7 and 14 days will result in a 50% refund. Cancellation with less than 7 days will result in no refund.

Large Group Bookings: 7 days' notice is required to cancel group bookings of more than 10 people of any type of service (rental, tour, lesson). Any cancellation within 7 days of the booking will forfeit the deposit or 50% of the total reservation. 

Full Moon and Sunset Tours: If a full moon tour is booked but the conditions are such that the moon will not be visible at all during the tour (cloudy skies), all participants will receive a full refund. Please contact the shop the morning of your tour to inquire about conditions.  Sunset Tours will run unless it is too windy to paddle or too wet to enjoy.

Unsafe Conditions: Bowen Island Sea Kayaking reserves the right to cancel any reservation if the conditions on the water are deemed to be unsafe. These cancellations will be refunded at 100%. Paddling in light rain can be enjoyable if you are properly dressed.

Please Contact Us if you have any further questions.